Accident Aftercare - Eastbourne Motoring Centre, Eastbourne, East Sussex
Find us on Facebook Twitter Instagram Part of the EMC Group of Companies
Eastbourne: 01323 720681 - Uckfield: 01825 700500

Accident? Call EMC before your insurer on 01323 407231

EMC Accident Aftercare is free and available 24 hours a day if you have an accident.

Call EMC first regardless of whose fault it was. Because we know your vehicle, we can do something no insurer can, guarantee the highest quality repair to manufacturer standards and manage the entire insurance process for you.

Don’t forget that as a valued customer, EMC accident Aftercare is also available to your friends and family!

No hassle, no claim forms and no extra cost!

Shouldn’t I call my insurer first?

No. Most UK insurers want to repair your vehicle as cheaply as possible, so they send you to a repair centre that suits them more that you.

These are referred to as their Nominated / Approved / Recommended repairer.

But these bodyshop’s won’t know you or your vehicle; they may not even operate to the latest manufacture repair standards as we do, or have the latest equipment or technical knowledge.

They even avoid using genuine parts – and that can harm your vehicle’s safety and resale value.

It’s your right

To choose who repairs your vehicle, no one else’s. When you call EMC Accident Aftercare, our dedicated team will do all the running around for you to minimise the impact this has on your day to day life.

We will ensure that your vehicle repairs comply to manufacturer repair standards and only use vehicle manufacture genuine parts, keeping you vehicle 100% original, 100% safe.


Guaranteed benefits EMC Aftercare Most Insurers
Only use genuine manufacturer parts and paint YES No
Repaired at a EMC bodyshop that operates to manufacturer technical  repair standards. YES No
Free courtesy car for all accidents when repaired by a EMC bodyshop YES No
 Protection for your vehicles mechanical, body and anti- corrosion warranty YES No
 Safety standards [reserved by fitting only genuine manufacturer parts YES No
 Repair’s guaranteed for 5 YEARS 0 YEARS
 Free 24 hour recovery to an EMC bodyshop YES No
 Residual value and resale appeal preserved by fitting only genuine manufacturer parts YES No
 Keep you vehicle 100% original… always  YES  No

Other insurers who do not guarantee the above benefits include: Aviva, Admiral, Churchill, Co-Op, Diamond, Direct Line, Esure, Hastings, John Lewis, LV, More Than, Post Office, Saga, Sainsbury’s, Sheila’s Wheels, Swift cover, Tesco  and most others…

Research: UK motor insurers’ policy wording, April 2012

Frequently asked questions

  1. Do I need to report the claim to my insurer if you are dealing with them?
    We would always recommend that you call EMC Accident Aftercare first, if your insurers need to be notified, we will liaise with your insurer on your behalf.
  2. Is there a cost for the service?
    No. This is a free service to all EMC customers. There’s no catch, we simply manage to claim on your behalf regardless if you claim on you own insurance or someone else’s.
  3. What information do you require from me in order to manage the claim?
    When you call us, we will fill in a claim form over the telephone. If you are missing some details, we investigate on your behalf. It’s very simple.
  4. If I Call EMC first, will it increase my next insurance premium?
    Definitely not. If you were not at fault, the other party’s insurer pays for you claim. If the accident was you fault any increase in your next premium should be no more that in if the insurer’s bodyshop carried out the repair.
  5. Why do EMC offer this service?
    EMC want to help customers at a time of stress and inconvenience. we also have a duty of care to ensure that customer vehicles are repaired to the highest standard.
  6. I’m a EMC used vehicle owner can I use this service?
    Yes. This service is available to all customers of EMC regardless of their vehicle’s age. It is also available to anyone who drives your vehicle providing they are insured.
  7. Can you help for all accidents even a small dent?
    Yes. Even the smallest scrapes. Fro any accident, no matter how small, you should always call EMC first.

Excess Protection

It is now possible to protect yourself from having to pay and insurance excess at all should you be unfortunate enough to make a claim. EMC Peace of Mind allows you to take away the worry of having to pay your insurance excess for 3 years. For More information please call 01323 407231